A few of my friends had this issue and I had it recently. After updates applied using WSUS one of the VMs got stuck on 5% over a few hours. Tried a few things;

Go to the ‘Automatic Start action‘ on virtual machine settings to change the delay to 5 seconds, this way you can hold f8 to get to options, or shift+f10 to get the troubleshooting menu

4

and Choose Command Prompt

5
Run

dism.exe /image:C:\ /cleanup-image /revertpendingactions

make sure you change the drive X: to C but  I received error 3017.

Next thing to try is to go to c:\windows\winsxs

dir pending and locate pending.xml

and rename this file which has got all the pending update details.

ren pending.xml pending_old.xml

and create a blank pending.xml file

echo > pending.xml

Also rename softwaredistribution folder under C:\Windows

ren softwaredistribution softwaredistribution_old

This folder contains updates. Restarted and Voila! back to normal.

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